Conflict management

THE CHALLENGE

Modern workplaces are stressful places. This is never more true that on the front-line. There is generally too much work to do and not enough resources. Tired people, under pressure, get into conflicts - and whose job is it to sort those conflicts out? The front-line leader.

Yet resolving conflicts is one of the leadership duties front-line leaders find mots difficult to do. This module is one of the most popular chosen by hundreds of front-line leaders.

THE CONTENT

In this pod session, you discuss and explore with your fellow podsters:

• The most common circumstances that lead to conflicts - what causes them and why?

• The different ways that a conflict can be addressed, and what tactics to deploy when;

• What barriers do leaders face in tackling what are commonly known as ‘difficult conversations’; and how do we turn those into courageous conversations that resolve issues and get the team back together and moving forward?

• Your own personal default style of resolving conflicts, and reflect on the positives and negatives of that approach;

• What conflicts are currently happening in your teams, and planning and practising conversations that will resolve them.

THE PUNCHLINES

Here’s something we all know is true - small conflicts, unaddressed, grow into much bigger conflicts. They fester. Want a high performing team in your charge? Then build a culture, lead by you, where courageous conversations nip conflicts in the bud.